Privacy Policy
facywin
At facywin, safeguarding your personal information is a responsibility we take seriously. This Privacy Policy explains exactly what data we collect when you use our platform, why we collect it, how it is stored, who may access it, and what rights you hold over it. We are committed to handling your information transparently and in keeping with internationally recognised data protection principles.
All data transmitted between your device and facywin is protected by 256-bit SSL encryption, ensuring that sensitive information such as login credentials and payment details cannot be intercepted.
facywin collects only the data necessary to operate your account, process transactions, and comply with legal obligations. We do not harvest unnecessary personal information or sell user profiles to marketers.
Payment information processed via bKash, Nagad, Rocket, Upay, and partner banks is handled through encrypted payment gateways. facywin does not store full card numbers or mobile banking PINs on its servers.
Your personal data is never sold to third parties. It is shared only with verified service providers who operate under strict confidentiality obligations, and with authorities where required by law.
facywin uses cookies to improve platform performance and personalise your experience. You control non-essential cookie categories through your browser settings, and we honour those preferences at all times.
Registered Players may request access to, correction of, or deletion of their personal data at any time by contacting our support team. All such requests are reviewed and responded to within 30 days.
Data We Collect
When you register for and use a facywin account, we collect personal data across several categories. The nature of the data collected depends on the activity you are undertaking on the platform. The table below sets out the primary categories of data we collect and the context in which each category arises.
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID number, passport number | At registration and during KYC verification |
| Contact Data | Email address, mobile phone number, city/district of residence | At registration and during account updates |
| Financial Data | bKash / Nagad / Rocket account number, bank account reference, transaction history | When making deposits or requesting withdrawals |
| Technical Data | IP address, device type, operating system, browser type, session timestamps | Automatically on each login and platform interaction |
| Usage Data | Games played, bets placed, wager amounts, session duration, preferred sports markets | Continuously during active platform use |
| Communication Data | Live chat transcripts, support email content, promotional preference records | When you contact support or interact with marketing |
| Verification Documents | Scanned or photographed copies of government-issued ID, selfie verification images | During KYC or enhanced due-diligence checks |
We do not collect sensitive special-category data (such as racial or ethnic origin, religious beliefs, health data, or biometric data) unless you voluntarily disclose such information through a support interaction. Where sensitive data is disclosed incidentally, it is treated with the highest level of protection and used only to resolve the matter at hand.
How We Use Your Data
facywin uses the personal data we collect for clearly defined purposes. We do not use your data in ways that are incompatible with the reason it was originally collected. The following list describes our primary processing activities:
- Account Management: Creating and maintaining your registered facywin account, verifying your identity, managing login security, and enabling you to access all platform features.
- Payment Processing: Facilitating BDT deposits and withdrawals through bKash, Nagad, Rocket, Upay, partner banks, and card networks. Transaction records are maintained for financial reconciliation and fraud prevention.
- Legal & Regulatory Compliance: Meeting our obligations under anti-money laundering (AML) requirements, conducting Know Your Customer (KYC) checks, and responding to lawful requests from Bangladeshi authorities.
- Responsible Gaming: Monitoring account activity to identify patterns that may indicate problem gambling behaviour, and proactively offering self-exclusion or deposit limit tools to at-risk Players.
- Platform Improvement: Analysing aggregated, anonymised usage data to improve game selection, interface design, payment processing speeds, and overall platform stability.
- Fraud Prevention & Security: Detecting and investigating suspicious login attempts, unusual transaction patterns, bonus abuse, multi-accounting, and other activities that may harm the integrity of facywin or its Players.
- Customer Support: Using your account and communication history to respond accurately and efficiently to support enquiries submitted via email or live chat.
- Marketing Communications: Where you have opted in, sending you information about promotions, seasonal offers (such as BPL cricket season bonuses or Eid specials), and VIP programme updates by email or SMS. You may opt out of marketing communications at any time without affecting your account status.
We periodically review the purposes for which data is processed to ensure continued alignment with this Privacy Policy. If we intend to process your data for a materially new purpose, we will notify you by email and, where required, seek fresh consent before proceeding.
Data Sharing & Third Parties
facywin does not sell, rent, or trade your personal data to third parties for commercial gain under any circumstances. Personal data is shared only in the limited situations described below, and always subject to appropriate data protection safeguards.
- Game Technology Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive the minimum data necessary to authenticate your session and deliver game content. These providers are contractually required to process your data solely for game delivery and are prohibited from using it for any other purpose.
- Payment Service Providers: When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a partner bank, we share the transaction reference and account identifier necessary to complete the payment. Full financial processing is handled by the payment provider's own secure infrastructure.
- Identity Verification Services: During KYC, identity document images may be processed by a third-party verification service operating under strict confidentiality obligations. Verification results are returned to facywin in a structured format; document images are not retained by facywin beyond the verification period.
- Fraud Prevention & AML Partners: Aggregated risk signals (not raw personal data) may be shared with fraud-detection networks to identify patterns of multi-accounting, money laundering, or payment fraud that affect the wider online gaming industry.
- Legal & Regulatory Authorities: facywin will disclose personal data to law enforcement, regulatory bodies, or courts in Bangladesh and internationally where legally required to do so. We will notify the affected Player of such disclosure where we are legally permitted to do so.
- Business Successors: In the event that facywin undergoes a merger, acquisition, or corporate restructuring, personal data held on registered Players may be transferred to the acquiring entity. Players will be informed of any such transfer and given the opportunity to close their account prior to the transfer taking effect.
Data Retention & Security
facywin retains personal data only for as long as necessary to fulfil the purpose for which it was collected or as required by applicable legal obligations. The table below sets out our standard retention periods by data category.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | AML compliance and legal obligation |
| Financial & Transaction Data | 7 years from transaction date | Tax, audit, and AML record-keeping requirements |
| KYC Verification Documents | 5 years post account closure | Regulatory obligation and fraud investigation support |
| Support Communications | 3 years from last interaction | Dispute resolution and service quality review |
| Technical & Usage Logs | 13 months rolling | Security monitoring and platform analytics |
| Marketing Preferences | Until opt-out + 12 months | Proof of consent and suppression management |
Security Measures: facywin implements a layered security architecture to protect personal data against unauthorised access, alteration, disclosure, or destruction. Our primary security measures include:
- 256-bit SSL/TLS encryption across all pages and API endpoints.
- Encrypted storage of passwords using industry-standard hashing algorithms. Plaintext passwords are never stored.
- Role-based access controls ensuring that staff members can access only the data necessary for their specific job function.
- Regular third-party penetration testing and vulnerability assessments of platform infrastructure.
- 24/7 intrusion detection monitoring with automated alerts for anomalous data access patterns.
- Strict data access logging — every internal query or export of personal data is recorded and auditable.
Data Breach Response: In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected Players, facywin will notify affected individuals without undue delay and, where feasible, within 72 hours of becoming aware of the breach. The notification will describe the nature of the breach, the data categories affected, and the steps being taken to mitigate harm.
Your Privacy Rights
As a registered Player on facywin, you hold a set of rights in relation to the personal data we hold about you. These rights are outlined below. To exercise any of these rights, please contact our support team at support@facywin with a clear description of your request. We will respond within 30 calendar days.
Please note that some rights are subject to limitations. For example, the right to erasure does not override our legal obligation to retain transaction records for AML and tax purposes. Where a request cannot be fulfilled in full, we will explain the specific reason in writing.
If you believe that facywin has handled your personal data unlawfully or in breach of this Privacy Policy, you have the right to escalate your complaint to the relevant data protection authority. We encourage you to contact us first at support@facywin so that we may attempt to resolve the matter directly.
Protection of Minors
facywin employs several technical and procedural measures to prevent underage access to the platform:
- Date-of-birth collection at registration, with accounts flagged for KYC review where the stated age is close to the 18-year threshold.
- Mandatory identity verification before any real-money gaming activity is permitted, requiring government-issued identification that confirms the Player's age.
- Automated monitoring of account behaviour patterns that may indicate underage use, such as session times inconsistent with adult usage patterns.
- A strict policy of voiding and forfeiting all winnings and deposits associated with any account found to have been registered by a person under 18 years of age at the time of registration.
If you are a parent or guardian and believe that a minor in your care has registered an account on facywin, please contact us immediately at support@facywin. We will investigate the matter promptly and take appropriate action, including closure of the account and return of any deposited funds where verification confirms the account holder was underage.
facywin supports the use of third-party parental control tools that can restrict access to online gambling websites on shared devices. We encourage families to make use of these tools as an additional layer of protection.
Policy Updates & Contact
facywin reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or the structure of the platform. Any material updates — meaning changes that affect how your data is collected, used, or shared in a significant way — will be communicated to you via the email address registered on your account at least 14 days before the changes take effect.
Minor updates, such as clarifications of existing language, corrections of typographical errors, or additions of new examples, may be made without advance notice. The effective date displayed at the top of this page will always reflect the date of the most recent revision. We recommend reviewing this Privacy Policy periodically to stay informed of how facywin protects your data.
Your continued use of the facywin platform after the stated effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated policy, you should cease using the platform and close your account before the revised policy takes effect.
How to Contact Us Regarding Privacy: For any question, concern, or request relating to this Privacy Policy or the personal data facywin holds about you, please contact our dedicated support team:
- Email: support@facywin (plain text — not a clickable link)
- Response Time: We aim to acknowledge all privacy-related enquiries within 2 business days (BST) and to provide a substantive response within 30 calendar days.
- Subject Line: Please include "Privacy Request" in the subject line of your email so that our compliance team can prioritise your message appropriately.
This Privacy Policy applies exclusively to the facywin platform. It does not govern the privacy practices of third-party game providers, payment processors, or any other external services that you may access through links or integrations on the platform. We encourage you to review the privacy policies of those third parties independently.
Play with Confidence at facywin
Now that you understand how we protect your personal information, you can enjoy Bangladesh's premier VIP casino and sportsbook with complete peace of mind. All transactions are BDT-native and secured end-to-end.